Last Updated: 27-01-2025

Thank you for shopping with Website (shopzxqs.com). We want to ensure that your shopping experience is smooth and enjoyable, including the delivery of your purchases. This Shipping Policy outlines the terms and conditions for shipping, including delivery times, charges, and other details related to your order.

By purchasing from our website (shopzxqs.com), you agree to the following shipping terms.

1. Shipping Locations

We currently offer shipping within India. Unfortunately, we do not offer international shipping at this time. We may expand our shipping options in the future, so please check our website (shopzxqs.com) for updates.

2. Shipping Methods and Delivery Time

We work with trusted courier partners to deliver your orders as quickly and securely as possible. Shipping times may vary depending on the destination and the availability of the items.

• Processing Time: All orders are processed within 2-4 business days (Monday to Friday, excluding holidays) after payment confirmation. Custom or personalized jewellery or apparel may take longer to process.
• Delivery Time: After dispatch, delivery typically takes between 3-7 business days depending on the shipping address. Delivery times are estimates and may vary due to factors such as location, weather conditions, or courier delays.

Please note that orders placed during sales or holiday seasons may experience longer processing and delivery times.

3. Shipping Charges

Shipping charges are calculated based on the destination and the total value of your order. The cost will be displayed at checkout before you complete your purchase.

• Free Shipping: We offer free shipping on orders above ₹1000 within India.
• For orders below ₹1000, a shipping fee will apply, which will be calculated at checkout based on the delivery address.

4. Delivery Areas

We ship to most locations across India. However, certain remote or difficult-to-reach areas may not be eligible for regular delivery services. If your address is outside of the serviceable areas, we will contact you to arrange an alternative delivery method or issue a refund.

5. Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email or SMS. You can use this tracking number to check the status of your shipment on the courier's website or app. If you do not receive tracking information or experience any issues with tracking, please reach out to our customer service team.

6. Order Confirmation and Dispatch

• Order Confirmation: After placing an order, you will receive an order confirmation email with the details of your purchase. Please check your email for accuracy.
• Dispatch Notification: Once your order has been shipped, you will receive a notification email with the tracking number.

Please ensure the accuracy of your shipping details (address, phone number, etc.) at the time of checkout to avoid delays.

7. Delays and Issues

While we strive to deliver your order promptly, there may be situations where deliveries are delayed due to circumstances beyond our control, such as:

• Public holidays or unforeseen weather conditions
• Courier delays or logistical challenges
• Incorrect shipping details provided at the time of order

If you experience a delay or have concerns about your delivery, please contact our customer service team at [Customer Service Email] or [Customer Service Phone Number], and we will do our best to assist you.

8. Damaged or Missing Items

If your order is damaged during shipping or contains missing items, please notify us immediately within 48 hours of receiving your package. We will investigate the issue and work with you to resolve it. Please provide photos of any damaged goods along with the packaging, and we will arrange for a replacement or refund, as appropriate.

9. Returns, Exchanges, and Cancellations

For information about returns, exchanges, or order cancellations, please refer to our Returns and Exchanges Policy.

• Cancellations: You can cancel an order within [X] hours of placing it. Once an order has been processed or dispatched, cancellations may no longer be possible.
• Returns and Exchanges: We accept returns and exchanges as per our Return Policy, which outlines the conditions for eligible returns.

10. Packaging

We take extra care in packaging your items securely to ensure they reach you in perfect condition. For jewellery, we use appropriate protective packaging to avoid damage during transit.

11. Customer Service

If you have any questions or concerns about shipping, please don’t hesitate to contact our customer service team:

• Email: cornerstaright@gmail.com
• Phone: +91-9175128432

Our team is available to assist you with any shipping-related inquiries and resolve any issues you may encounter.

12. Addressing Shipping Issues

If there are any issues with your shipment such as delays, non-delivery, or lost packages, we will work with our courier partners to resolve them promptly. However, please note that we cannot be held responsible for any delays caused by third-party couriers or shipping issues outside of our control.

Thank you for choosing to shop with (shopzxqs.com) for your jewellery and apparel needs! We look forward to delivering your order with care and efficiency.